Billing
A wallet credit, a charge on an order, a refund request or a payment that is still under review. Attach the payment reference when the question concerns a top-up.
SUPPORT · CONTACT
Contact Us
Support runs through your account. Every request becomes a ticket that staff read and answer, with the order, service or payment reference attached to the thread. This domain has no public mailbox, telephone line or contact form, so none is published here.
- Dashboard tickets
- No email required
- Manual replies
01 / HOW IT WORKS
One thread per problem,
answered by a person.
Open the dashboard, choose Support, then New ticket. The category decides how the request is triaged; the priority field records how urgent it feels to you, not a response-time promise.
Technical
Access to a delivered service, the installed operating system, network reachability, disk or memory limits and configuration faults.
Sales
Choosing a plan or a site, preorder timing and compatibility questions before an order is placed.
Security
Abuse reports, fraud, leaked credentials, a compromised account and privacy requests. These threads are routed to the security category.
The API limits ticket creation to ten threads per hour and replies to sixty per hour for each account. That is spam protection, not a cap on a genuine conversation.
02 / BEFORE YOU WRITE
What makes a first message useful.
A ticket without a reference costs a round trip. The six items below let support find the account, the order and the payment on the first read.
- Your login ID in the form OF-XXXX-XXXX — never the password or the recovery code.
- The order reference (ORD-…) when the question concerns a purchase.
- The service reference (SRV-…) for access, configuration or network faults.
- For a payment review: the PAY-… reference, the asset and network, the amount, the transaction hash and the transfer time.
- The exact error text, the page or command that produced it, and the time it happened — UTC avoids timezone mistakes.
- What you expected to happen, so the reply can address the difference.
Keep credentials out of the threadPasswords, recovery codes, server access passwords and wallet seed phrases are never needed. A message that contains them should be treated as compromised: change the credential after the ticket is answered.
03 / PAYMENT REVIEWS
A transfer stays pending until a person checks it.
Crypto payments are verified on-chain and then approved by an administrator. Nothing is credited because a screenshot says a transfer was sent.
Choose the asset and network on the top-up screen. The quote is locked into the payment intent when it is created, the exact amount is shown with the address, and the transfer is matched against that intent after the required confirmations. Open a billing ticket if the status has not moved, and include the PAY-… reference, the transaction hash, the network, the asset, the amount and the time of transfer. Do not send a second transfer to “fix” the first one.
The minimum wallet top-up is USD 30. A transfer sent on a different network, to a different asset or with a different amount is not credited automatically, and recovery depends on the receiving wallet — it is not guaranteed. The crypto hosting page lists the seven supported rails and their confirmation counts.
04 / SECURITY AND ABUSE
Reports that need an account.
There is no public inbox for abuse reports. A security ticket requires an account, which is free and needs no email address.
Open a ticket in the Security category when a service is being abused, an account looks compromised or you believe a vulnerability affects the platform. Include the affected hostname or service reference, timestamps with a timezone, the requests or logs that show the behaviour, and what result you expect. Do not run disruptive tests against services you do not own, and do not include other people's personal data unless it is necessary to explain the report.
Security threads are read manually. No bug bounty or reward programme is published, and no response time is guaranteed. Reports about content hosted on a customer service are reviewed against the acceptable-use rules in the Terms of Service.
05 / LIMITS
What this page cannot offer.
None of the channels below exists today, so none is listed as available. A published address that nobody monitors would be worse than no address at all.
- No public address is published; the domain has no mailbox.
- Telephone
- No support line is published.
- Postal address
- No operator address is published yet.
Account recovery also runs without e-mail: the signup screen issues a one-time recovery code, and it is the only way back into an account if the password is lost. Store it offline. If both the password and the recovery code are lost, support cannot read either value.